LUXIRA HOLDING User Data Deletion Portal

Official automated erasure and status verification under Meta Platform Policy 4.d, GDPR Art. 17, and CCPA

1. Purpose & Compliance Mandate

In accordance with Section 4.d of the Meta Platform Terms, Article 17 of the General Data Protection Regulation (GDPR) (“Right to Erasure”), and the California Consumer Privacy Act (CCPA), LUXIRA KOZMETİK TİCARET LİMİTED ŞİRKETİ (operating as Luxira Holding LLC) provides individuals and end-users with transparent, verified mechanisms to request the complete, permanent erasure of all personal data, conversation transcripts, and platform identifiers processed through the LUXIRA Omnichannel Communications Platform.

Under our standard data lifecycle, all customer chat transcripts and attachments are automatically deleted within 90 calendar days. However, users maintain the right to initiate an immediate hard purge at any time using the verified procedures below.

2. Step-by-Step Data Deletion Guide for Meta Users

Meta platform users can initiate data deletion through either of the two official channels:

Method 1: Direct App Removal via Facebook / Instagram Account Settings (Automated)

1. Log in to your Facebook or Instagram account on a web browser or mobile application.
2. Navigate to: Settings & Privacy > Settings.
3. In the left-hand navigation sidebar, select Apps and Websites.
4. Locate “CRM Demo” (or our connected application ID: 2591862777899310) in your active apps list.
5. Click “Remove”. Select “View details” to request data deletion, and confirm by clicking “Remove”.

Upon removal, Meta automatically dispatches an authenticated signed data deletion callback (POST /data-deletion) to our servers. Our system instantly registers the request, creates a tracking code formatted as LUX-DEL-[TIMESTAMP]-[RANDOM_HEX], and permanently scrubs all corresponding conversation threads from production databases within 48 business hours.

Method 2: Direct Written Request to the Privacy Officer (Manual)

1. Send an email to our Data Protection Officer at: privacy@webluxira.com
2. Set the Subject Line to exactly: “Data Deletion Request”
3. In the body of your email, please specify:
   • Your full customer display name on Facebook or Instagram.
   • The specific business Facebook Page or Instagram profile you communicated with.
   • Your Page-Scoped ID (PSID), Instagram handle, or your conversation reference ID.
4. Our compliance team will issue an acknowledgment receipt within twenty-four (24) business hours containing your LUX-DEL-... confirmation tracking code and finalize the permanent purge within 48 business hours.

3. Scope of Data Permanently Scrubbed

Upon execution of a verified deletion directive, our automated purge pipeline permanently excises: